At Malmichart, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact us via email through malmichart222@gmail.com. Please read the following terms carefully to understand our refund process:
1. Eligibility for Refunds:
- You may be eligible for a refund if you meet one of the following criteria:
- You received the wrong item.
- The item arrived damaged or defective.
- You didn’t receive your order.
2. Refund Issues:
- Due to the nature of our products and services, we do not offer any refunds outside of the above mentioned cases. All sales are final and no refund will be issued, unless in exceptional cases – e.g. when the original painting you ordered doesn’t arrive at all or is not the one you ordered or arrives completely ripped or otherwise heavily damaged due to errors by the delivery service. In any of these cases, please write us at malmichart222@gmail.com.
- Please provide your order number and a detailed explanation of the issue. Additionally, please include photographs or other evidence to support your claim.
- Once we receive your request, our customer support team will review your case and determine if you are eligible for a refund. We may request additional information or documentation to assist with our evaluation.
- If your refund request is approved, we will provide you with instructions on how to return the item. Please note that you may be responsible for return shipping costs.
- After we receive and inspect the returned item, we will process your refund as fast as possible. Refunds will be issued to the original method of payment used for the purchase.
3. Exceptions to Refund Policy:
- Certain items may not be eligible for refunds, including:
- Custom-made or personalized items.
- Digital downloads or subscriptions.
- Perishable goods, such as food or flowers.
- Additionally, we reserve the right to refuse refunds for items that show signs of misuse, abuse, or intentional damage.
4. Contact Us:
If you have any questions or concerns about our refund policy, please contact us at refunds@malmichart.com. Our customer support team is here to assist you and ensure that you have a positive shopping experience with Malmichart.
Thank you for shopping with us and trusting Malmichart for your purchases.
We appreciate your business.